40th Annual Forum on Franchising Workshop: Caught in a Trap –Dealing with Customer and Patron Claims under the TCPA and ADA Against Franchisors and Franchisees

October 19, 2017 at 10:15am11:30am

JW Marriot Desert Springs Palm Desert, CA

Wiggin and Dana Partner, John Doroghazi, spoke at the 40th Annual Forum on Franchising in a workshop called, "Caught in a Trap –Dealing with Customer and Patron Claims under the TCPA and ADA Against Franchisors and Franchisees."

Workshop Description:

Franchisors and franchisees are not immune from having to deal with compliance issues under federal statutes that are not franchise-specific, such as the Telephone Consumer Protection Act (TCPA) and the Americans with Disabilities Act (ADA). Enterprising plaintiff lawyers are more aggressive than ever in bringing suits, and these claims can have significant statutory damages and few defenses. These claims often are brought as class actions, thus increasing the risk and exposure. This workshop will focus on claims under the TCPA for unauthorized text messages, faxes, and pre-recorded phone calls. It also will cover claims under the ADA for web sites that are not appropriately accessible for visually or hearing impaired people, and for access to physical facilities. Hear from litigators who have defended these claims on behalf of franchise clients as well as in-house counsel who have had to deal with both compliance counseling and litigation defense.